Mayor Michael R. Bloomberg today toured the Manhattan Business Center
with Department of Finance (DOF)
Commissioner Martha E. Stark and Department
of Information Technology and Telecommunications (DoITT) Commissioner
Gino Menchini to demonstrate NYCServ, the City's state-of-the-art
revenue collection computer system. NYCServ has enhanced citizen service,
improved efficiency across several agencies and increased revenue
deserve the best possible citizen service from their government, and
this Business Center, with its multi-agency, integrated technology
system and well-trained, courteous staff, demonstrates that the City
can deliver services as well as the private sector," said Mayor
Business Center, which is run by DOF at 66 John Street, utilizes NYCServ
to allow New Yorkers to pay parking tickets, property taxes, water
bills and other fees in one quick visit. NYCServ also provides New
Yorkers with billing and payment information on the Internet, through
DOF's website www.nyc.gov/finance.
NYCServ went online in February 2002 allowing citizen's to pay for
services over the Internet.
that the Department of Finance has taken the lead in developing NYCServ,"
said Commissioner Stark. "With the help of our partners in other
agencies, our talented staff and IBM, we've made life easier for New
Yorkers, reduced the number of billing errors and helped bring in
more revenue, which ultimately benefits all New Yorkers."
City agencies include the Department
of Environmental Protection, which includes the Environmental
Protection Board, Department of Health,
Department of Consumer Affairs,
Taxi and Limousine Commission, Department
of Transportation and the Police
Since the Manhattan
Business Center opened in February 2001, the average wait time per
customer has dropped from 15 to 6 minutes. Since August 2000, when
it became possible to pay parking summonses over the Internet, the
Finance Department has processed almost 400,000 tickets, and collected
nearly $35 million in payments by credit card. In March 2002 alone,
the DOF processed 39,076 tickets by credit card and collected $2,428,098.
New Yorkers can
contest tickets online as well as pay them, by printing a copy of
their tickets and conducting a hearing with an Administrative Law
Judge via email. Individuals can also track down towed cars and pay
certain business taxes.
NYCServ is currently
available in each borough business center except Brooklyn, which is
expected to be online in a few months. Several other payments and services
will be available through NYCServ in the next few months including:
- Health Department and Environmental Control Board fees
- License registration with the Department of Consumer Affairs
- Payments to all city agencies by e-check; and
- Kiosks that will allow payments at centers after business hours.
The DOF website,
a source of information about parking, property and many tax-related
matters, has seen a huge increase in traffic since its inception.
The agency web page recorded 1.3 million views in FY2002, an increase
of 165 percent over last year.
marks the beginning of a new era of efficiency and citizen service
in City government and NYCServ fits seamlessly with the 311 system
under development," concluded Michael Bloomberg. "I am committed
to making New York City a leader in governmental efficiency and computerization."