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 Medallion
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• What is a medallion and why is it important to get the receipt after the trip? |
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 The medallion number, which is located on the side of the taxicab as well as on the partition in the taxicab and on the receipt, is the 4 letter/number unique to that cab. It is comprised of one number, followed by one letter, followed by two more numbers. If you were to lose property in a cab or wish to make a complaint or give a compliment, the TLC can track down the driver/taxicab from the medallion number. Without this information or the name of the driver and the license number, it is almost impossible to track down the taxicab without the driver first contacting the TLC or the passenger. Always take your receipt when exiting the taxicab! [Back to Top] |
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• What is the light located on the back of taxicabs called and what is it used for? |
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This light is called a trouble light and is located on the back of the Taxi, just to the left of the trunk lock. It is used to send out a silent distress call in the event of a crime. A driver who is being robbed can press a button in the cab, which causes the light to flash and alerts passing police cars. [Back to Top] |
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• How many people can fit into a yellow taxicab? |
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From Driver Rule 2-43a (in PDF): The maximum amount of passengers allowed in a yellow taxicab by law is four (4) in a four (4) passenger taxicab or five (5) passengers in a five (5) passenger taxicab, except that an additional passenger must be accepted if such passenger is under the age of seven (7) and is held on the lap of an adult passenger seated in the rear. [Back to Top] |
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• Can a passenger sit in the front seat of the taxicab if no room exists in the back seat? |
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From Driver Rule 2-43b (in PDF): The Taxi and Limousine Commission's (TLC) rules state that a passenger who is unable to enter or ride in the passenger part of the taxicab must be permitted to occupy the front seat alongside the driver. [Back to Top] |
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• What are the rules concerning multiple-stop trips? |
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Drivers are not permitted to refuse passengers with more than one stop. There is no limit to how many stops are allowed. Keep in mind, the taximeter will run as one continuous trip; it is not turned off and then started again with every stop. You pay the entire fare at the end of your trip. If you encounter a situation where the driver refuses you service based on multiple destinations, get the taxicab medallion number, and contact us at 3-1-1 to file a complaint against the driver. [Back to Top] |
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• What are the rules regarding the use of E-Z Pass when passing through tolls? |
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From Driver Rule 2-25i (in PDF): The taxicab driver must use the E-Z Pass when passing through tolls. The passenger will reimburse the driver for any toll cost during the trip. The passenger will be paying the discounted E Z Pass toll rate. [Back to Top] |
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• Are drivers required to know how to get to any destination in New York City? |
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Drivers are required to know the streets of Manhattan as well as major destinations in the other boroughs. Additionally, all New York City Taxi and Limousine Commission licensed taxi drivers must have a map available to them when on duty. If they do not, they are in violation of TLC rules and regulations. In addition, as per TLC rules, they are required to know the "lay of the land", that is, have extensive knowledge of the NYC area. Taxi drivers are not permitted to refuse service, because they do not know how to reach a destination. They must consult their 5-borough map to identify the best route to any destination within the 5 boroughs. [Back to Top] |
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• What is the law for cell phone usage and taxicab drivers? |
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From Driver Rule 2-25h (in PDF): According to the Taxi and Limousine Commission rules, drivers are not allowed to use cellular phones or any communication device, hands free or otherwise, while operating a cab. [Back to Top] |
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• What are the rules regarding child safety seats and seatbelts in taxicabs? |
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Drivers of yellow medallion taxicabs and for-hire vehicles and their passengers, are exempt from laws regarding car seats and seatbelts. Keep in mind, the TLC encourages everyone in the vehicle to buckle their seatbelts while riding in a cab. There are no Taxi and Limousine Commission rules regarding this, as it is a State exemption. Passengers with children are encouraged to bring their own car seats, which the drivers must allow passengers to install. *NOTE - Children under the age of seven are permitted to sit on an adult's lap. [Back to Top] |
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• Are there any plans to integrate credit card machines into yellow taxicabs? |
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Yes. The TLC's Medallion Taxicab Technology Enhancements Program will be installing credit/debit card machines in all taxicabs by the October 1st, 2008. For more information click here [Back to Top] |
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• Where can I get one of the yellow maps in the back of the taxicabs? |
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The maps that you see in the back of our licensed taxicabs are available for $5.00 each at the CityStore . In addition, the map can be viewed here (in PDF): [Back to Top] |
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• What happened to Taxi TV? |
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Effective August 31, 2003, Taxi TV pilot program is officially over after a 10 month pilot program. [Back to Top] |
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• Can I obtain the tapes of the celebrities from the Talking Taxi Program? |
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While the public may have enjoyed hearing these celebrity recorded announcements in our taxicabs, these recordings are, unfortunately, not available for public use. They were for use solely as a public service in our licensed taxicabs. However, we can provide you with a list of the celebrities that took part in our program. They are as follows (grouped in rotation order): Jackie Mason, Eartha Kitt, Placido Domingo, Joe Torre, Dr. Ruth Westheimer, Judd Hirsch and Joan Rivers. Adam West, Paul Sorvino, Mr. Moviefone, Rod Gilbert, Dan Ingram, Sally Jessie Raphael and Cindy Adams. Nicole Miller, Beverly Sills, Isaac Hayes, Al Franken, Dennis Franz, Joe Franklin, Vinny Testaverde, and Jackie Mason. Yo-Yo Ma, Judges Judy and Jerry Sheindlin, Bernadette Peters, Chris Rock, Charles Osgood, Dick Clark, Montel Williams and Walt "Clyde" Frazier. Paul O'Neill, The Radio City Rockettes, Dara Torres, Elmo, Alan Steinfeld, Michael Buffer, Roberta Peters and Mary Wilson. [Back to Top] |
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• How can I pre-arrange a trip in a Yellow Cab? |
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Only For Hire Vehicles (FHV) may have a pre-arranged agreement with clients. This means that the client may request to be picked up and dropped off at a specific location and know the amount of fare ahead of time. This system does not apply to yellow taxicabs. Generally, you cannot pre-arrange taxicabs, which have the sole right to pick up no-prearranged “street hails” and may not engage in pre-arranged service; they can be only hailed individually. NEW: Wheelchair users, however, may arrange a wheelchair accessible medallion taxicab ride through a new pilot program by calling 311, the New York City government services hotline. Click here for more information. [Back to Top] |
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• What are the fares concerning trips to and from Newark, JFK, and LaGuardia International airports? |
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Newark International Airport - The set fare from New York City to Newark International Airport is the regular metered rate of fare, plus a $15.00 surcharge, plus all tolls going to and returning from the airport. John F. Kennedy International Airport - The TLC has established a "Flat Fare" program for trips to and from JFK and Manhattan. The flat fare is $45.00 plus any tolls. There is no set fare to or from JFK to any point in New York City outside of Manhattan, and the metered rate applies. LaGuardia International Airport - There is no set fare for trips to and from LaGuardia International Airport. The regular metered rate of fare, as is displayed below, applies in all cases. Metered Rate of Fare $2.50 upon entry $.40 for each additional unit $.40 per 60 seconds of waiting time $.50 night surcharge after 8:00PM and prior to 6:00AM $1.00 Peak Hour Surcharge in effect 4 p.m. to 8 p.m., Monday-Friday The unit of fare is: One-fifth of a mile, when the taxicab is traveling at 6 miles per hour or more; or 120 seconds (at a rate of twenty cents per minute), when the taxicab is not in motion or is traveling at less than 6 miles per hour. The taximeter shall combine fractional measures of distance and time to accrue a unit of fare. Any combination of distance or time shall be computed by the taximeter in accordance with the National Bureau of Standards. The fare shall include pre-assessment of the unit currently being accrued; the amount due may therefore include a full unit charge for a final, fractional unit. Different variables such as heavy traffic and tolls should be taken into account in gauging the final cost of your trip. [Back to Top] |
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• Do flat fares from JFK extend to the islands in New York City? |
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The flat fares extends to the islands of Manhattan that have vehicular access, including Franklin D. Roosevelt, Belmont, Ellis, Governor's, Liberty, Mill Rock, Randall's, Ward's Islands. [Back to Top] |
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• What are the fares concerning trips outside of New York City? |
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- Long Island For Nassau County: The meter will be engaged for the entire trip and the passenger will pay the standard city rate (Rate Code 1) to the county line, then the Nassau/Westchester rate (Rate Code 4) to the destination. Rate Code 4 is double the amount of Rate Code 1. For any other county: The fare will be a set rate, pre-determined between the passenger and the driver that must be paid at the end of the trip. - New Jersey (excluding Newark Airport) The fare will be a set-rate, pre-determined between the passenger and the driver that must be paid at the end of the trip. - Connecticut The fare will be a set-rate, pre-determined between the passenger and the driver that must be paid at the end of the trip. - New York State Westchester County: The meter will be engaged for the entire trip and the passenger will pay the standard city rate (Rate Code 1) to the county line, then the Nassau/Westchester rate (Rate Code 4) to the destination. Rate Code 4 is double the amount of Rate Code 1. - New York State (excluding Westchester and Nassau Counties): The fare will be a set-rate, pre-determined between the passenger and the driver that must be paid at the end of the trip. [Back to Top] |
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• Is there any circumstance when a driver can refuse to take a passenger to Westchester or Nassau Counties or to Newark Airport? |
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From Driver Rule 2-50e8 (in PDF): If the driver has been operating the taxicab for more than eight (8) hours of any continuous twenty-four (24) hour period, then he may refuse to take a passenger to these destinations. [Back to Top] |
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• Where can I find taxicab memorabilia? |
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At the City Bookstore. Visit them at www.nyc.gov/html/citystore/ [Back to Top] |
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• Can someone at the Taxi and Limousine Commission calculate in advance a fare for a trip in New York City? |
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It is impossible to pre-calculate a fare, because the meter rate depends on traffic, construction, weather, and route to the destination. [Back to Top] |
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• Refusal Law |
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From Driver Rule 2-50 (in PDF): It is against the law to refuse a person based on race, disability, or a destination in New York City. A taxicab driver is required to drive a passenger to any destination in the five boroughs. You can make a refusal complaint by calling 3-1-1. [Back to Top] |
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• Disability Services |
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From Driver Rule 2-34a, 2-50c, 2-50e (in PDF): Taxicabs are required to welcome service animals. If the passenger states that the animal is a service animal, then the driver must, regardless of whether the animal is secured or not, allow them in the taxicab. If non-service animals are not in a secure kennel case, drivers may elect to transport or not transport them and the accompanying passenger. Drivers are required to fold up wheelchairs and place them in the trunk. A community car service base, called A-Ride-For-All, operates only vehicles that are equipped to pick up passengers who are wheelchair users. This number is: (718) 706-RIDE. NEW: Wheelchair users may also arrange a wheelchair accessible medallion taxicab ride through a new pilot program by calling 311, the New York City government services hotline. Click here for more information. [Back to Top] |
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• Where can I find a list of TLC-Licensed For-Hire services? |
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For a list of TLC Licensed For-Hire services, please click on Find-a-Ride. Please note: This list is sorted by Borough and by Zip Code for your convenience. [Back to Top] |
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