In order to provide training for this program, you must sign a Memorandum of Understanding, a legal agreement between the trainer and the TLC. Courses must provide a minimum of three hours of training in the legal requirements of driving passengers with disabilities, passenger assistance, and sensitivity training. Trainers should have previous experience providing this type of training. Please see the Accessible Vehicle Dispatch Program Rules for details. Training courses must give a certificate of completion to drivers who finish the course. You must also electronically send TLC a list of drivers who finished the training.

Please call 212-676-1024 if you wish to become a trainer. For all other questions, please call 311.

Currently there are two organizations that are working with TLC to provide Passenger Assistance training.  Please contact these vendors directly for training services:

You also must attend a technical training course. Please contact our vendor below to schedule a training:

Executive Dispatch
(718)438-1100 Ext. 3154
Contact: Mr. Khan