As an accessible taxicab driver, you need to take two Commission-approved training courses. One training is in how to use the technology for dispatching. TLC will pay for the technology training. The other training is in how to service passengers with disabilities and help passengers who use wheelchairs in and out of the vehicle. The medallion owners will pay for this training.  At the end of the training, you will get a certificate of completion from the training course. You must show this to the accessible medallion owner before driving the vehicle, and you should keep a copy with you in the vehicle.

As a driver in the dispatch system, you must accept dispatches while on duty. If you refuse more than two dispatches during a shift, you will have broken the rules of the dispatch program and are subject to fines and other penalties. You must help a wheelchair passenger to and from the sidewalk curb.  You must also secure the passenger and his/her belongings in the vehicle. Once you have accepted the dispatch and arrived at the location, you must wait ten minutes for the passenger after the pick-up time the dispatcher gave you.  After ten minutes, you may leave.

You can turn on the taximeter at either the pick-up time the dispatcher gave you if you are at the location, or when you arrive at the pick-up point, whichever is later. Any waiting time from when the taximeter is turned on until the trip begins will be part of the fare. The meter must be turned off when you arrive at the passenger's drop off location. Time for unloading may not be charged.