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 Performance Data | ||
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|  The Mayor's Office of Operations monitors, collects and reports performance data for 46 City agencies. All essential data, reports and statistics related to City services are found on the NYCStat portal. Of those listed on the portal, the following performance-related information is managed by the Mayor's Office of Operations. |  |
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 Citywide Performance Reporting System (CPR) Access to critical performance indicators for every City agency. Includes monthly updates and automatic evaluation of trends within specific program areas. Learn more |
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311 Reporting Statistics on the City's response to service requests from 311 callers. Learn more |
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Street Conditions Observation Unit Maps street conditions such as potholes and catch basin defects, and allows users to track the progress of repairs. Learn more |
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Scorecard/Street Cleanliness Rating Measurement of all 5 boroughs' street and sidewalk cleanliness. Learn more |
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The Mayor's Management Report (MMR) A public report card on City agency performance published twice a year. Learn more |
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My Neighborhood Statistics Lets City residents know how City agencies are performing in their neighborhood. Learn more |
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Customer Service Indicators Citywide customer service indicators to track customer service performance. Learn more |
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NYC Feedback: Citywide Customer Survey Results Data from the 2008 survey of New Yorker's opinions on the delivery of City services. Learn more | |
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