Tenants in buildings managed by HPD are billed monthly and are expected to pay their rents in advance, by the first day of each month. Rent may be paid by check or money order. HPD does not accept cash. Checks or money orders should be made payable to "The NYC Commissioner of Finance." Payments can be mailed to HPD, in the return envelope that is supplied along with the bill. Please be sure to include the return portion of the bill with the payment. Rent may also be paid in person at the Area Office, located at 94 Old Broadway in Manhattan, between the hours of 9:00 AM and 4:30 PM. Tenants should bring the entire bill and a form of picture identification when paying in person. Tenants are cautioned not to pay individuals soliciting rent payments in their buildings, send cash through the mail, or attempt to pay with cash at the Area Office.
Some tenants have their rent paid directly to HPD by the NYC Human Resources Administration (HRA). These are called Direct Vendor Payments. Even though the rent is being paid by Direct Vendor payments, the tenant is responsible for ensuring that the rent is being paid. If HRA does not pay rent for a particular month, the tenant is responsible for making the payment. Any tenant having problems with Direct Vendor Payments should contact his/her case worker immediately to resolve the issue. HPD's Area Office may also be able to assist tenants in resolving issues with HRA.
Tenants with questions about their rent bills can contact the Area Office at: (212) 694-3782.