Press Releases
IMMEDIATE RELEASE
Press Release #20-004
Tuesday, January 7, 2020
Contact: Scott Gastel/Alana Morales (212) 839-4850
DOT Announces Repairs Completed on All Parking Meters
Crews from multiple agencies repaired each of the City’s 14,000 meters following credit-card payment outage caused by a vendor’s New Year software failure
New York — The New York City Department of Transportation today announced that City work crews fully completed repairs to the City’s municipal parking meters, reconfiguring software on the meters to allow credit card payments. As of early Tuesday afternoon, all 14,000 meters have been repaired, on street and within municipal lots. The work was completed a full two days ahead of the anticipated completion date of this Thursday, January 9.
“Thanks to the extraordinary effort led by DOT’s Meter Maintenance unit, New Yorkers now have every payment option available at each of our parking meters across the City,” said DOT Commissioner Polly Trottenberg. “I want to not only thank DOT’s personnel from several divisions for their tremendous response to rectify this ASAP, but again thank our sister agencies for stepping up and assisting these efforts. Though this ‘Y2K2X’ software glitch fell in our laps, the Administration quickly coordinated a plan to the fix this and the results are apparent today.”
Card payments at municipal meters were first blocked last Thursday, when software installed in the meters experienced a “Y2K”-like New Year glitch, under the oversight of contractor Parkeon/Flowbird. Beginning immediately that evening, DOT coordinated more than 200 workers to manually address this issue at each meter. City agencies such as DOE, DEP, NYCParks, Buildings, and DCAS demonstrated exceptional performance in supplementing DOT’s efforts.
As repairs were made, drivers were always able to be make payments by coins or via credit card on the ParkNYC app. Drivers who find a non-functioning meter should immediately report it to 311 with the meter number.
###