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Contact DOT


If you have a transportation-related problem or question, contact DOT by phone, postal mail, email, or using an online form. Some transportation operations, such as the subways, airports and some bridges, are the responsibility of other agencies.
Find out what DOT does.

Find contact numbers and links for area bus services, ferry services, train services and other helpful numbers.

311 Logo

New Yorkers have only two phone numbers to remember to access City services: 911 for emergencies and 311 for everything else! For TTY, call (212) 504-4115, outside of New York City dial 212-NEW-YORK.
Use 311 Online

Report a Problem and Submit Forms

Report problems, including street defects; file applications or request information, including FOIL requests.

Email to the Commissioner

You will receive a prompt reply to your complaint or inquiry.
Email DOT

Contact the Department of Finance for assistance with parking tickets and camera violations.

Contact the Police Department for issues with traffic enforcement agents or towed vehicles.

Get updates from DOT

For regular updates on transportation projects in New York, and news about DOT programs, follow DOT on Twitter, Facebook, and Flickr. DOT also sends email updates on traffic, bike projects, safety education, and the Staten Island Ferry.
Connect with DOT
Sign-up for DOT email updates
Get updates on other New York City government topics.

Send a letter to DOT

Commissioner, Department of Transportation
55 Water Street, 9th Floor
New York, NY 10041

Contact your Borough Commissioner

If you have a question about a project in your neighborhood, contact your Borough Commissioner.

Bronx
Borough Commissioner Constance Moran
(212) 748-6680

Brooklyn
Borough Commissioner Joseph Palmieri
(718) 222-7259

Lower Manhattan
(Manhattan south of Canal Street)
Borough Commissioner Luis Sanchez
(212) 839-7250

Manhattan
(Manhattan north of Canal Street)
Borough Commissioner Margaret Forgione
(212) 839-6210

Queens
Borough Commissioner Maura McCarthy
(212) 212-839-2510
120-55 Queens Boulevard, 2nd Floor
Kew Gardens, NY 11424

Staten Island
Borough Commissioner Tom Cocola
(212) 839-2400

New York City Area Transportation Contacts

Bus Services

MTA New York City Transit Buses(718) 330-3000
Access-A-Ride (Para Transit)(718) 330-3322
New Jersey Transit Buses(973) 275-5555
Port Authority Bus(212) 564-8484
 

Train Services

MTA Subway Information Center511
MTA Long Island Rail Road511
MTA Metro North511
New Jersey Transit(973) 275-5555
Amtrak(800) USA-RAIL
Port Authority PATH(800) 234-PATH
 

Ferry Services

Staten Island Ferry311
See a list of ferries in the area

Street Construction

Department of Design and Construction311
New York State Department of Transportation511
 

Bridges and Tunnels

 
Port Authority Bridges & Tunnels(800) 221-9903
MTA Bridges & Tunnels511
 

Other Contacts

Port Authority Airports(800) AIR-RIDE
Taxi and Limousine Commission(212) NYC-TAXI
EZ-Pass(800) 333-8655
New York State Department of Motor Vehicles(718) 966-6155
Towed Vehicle Information311
NYC Department of Finance (Parking Violations)311

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