Contact DOT

If you have a transportation-related problem or question, contact DOT by phone, postal mail, email, or using an online form. Some transportation operations, such as the subways, airports and some bridges, are the responsibility of other agencies.
Find out what DOT does.

Find contact numbers and links for area bus services, ferry services, train services and other helpful numbers.

New Yorkers have only two phone numbers to remember to access City services: 911 for emergencies and 311 for everything else! For TTY, call (212) 504-4115, outside of New York City dial 212-NEW-YORK.
Use 311 Online

Report a Problem and Submit Forms

Report problems, including street defects; file applications or request information, including FOIL requests.

Email to the Commissioner

You will receive a prompt reply to your complaint or inquiry.
Email DOT

Contact the Department of Finance for assistance with parking tickets and camera violations.

Contact the Police Department for issues with traffic enforcement agents or towed vehicles.

Get updates from DOT

For regular updates on transportation projects in New York, and news about DOT programs, follow DOT on Twitter, Facebook, and Flickr. DOT also sends email updates on traffic, bike projects, safety education, and the Staten Island Ferry.
Connect with DOT
Sign-up for DOT email updates
Get updates on other New York City government topics.

Send a letter to DOT

Commissioner, Department of Transportation
55 Water Street, 9th Floor
New York, NY 10041

Contact your Borough Commissioner

If you have a question about a project in your neighborhood, contact your Borough Commissioner.

New York City Area Transportation Contacts