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DoITT at a Glance
Established in 1994, DoITT works to empower New Yorkers and the agencies that serve them with innovative and accessible technology solutions. With more than 1,200 staff at seven locations and an operating budget of $375 million, each division within the agency offers unique contributions to meeting this goal.
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1. IT Services
 IT Services provides centralized IT leadership for the continued development and support of infrastructure environments that provide a stable, reliable and secure operating environment for all customers. This includes network, hardware and facility infrastructure, planning, coordination and advancement of technology.
- Network Operations
Network Operations provides City agencies with network infrastructure, data communications connectivity, and voice/telephony services. - IT Service Delivery
IT Service Delivery supplies reliable, high-quality IT Services, emphasizing effectiveness and a customer focus. - IT Service Management
IT Service Management generates IT Services metrics and employs enhanced reporting tools to create transparency and accessibility for all appropriate stakeholders. - IT Systems
IT Systems provides system design, build, deployment and senior support services for critical infrastructure platforms including Unix, Linux, Windows, Messaging, Collaboration and Virtualization systems. - Data Management and Protection
Data Management and Protection provides cutting edge technology in the fields of database, storage and backup while ensuring the security of all types of data. - Data Center Planning
Data Center Planning designs, builds and maintains state-of-the-art data centers that support the City's current and future needs. - Mainframe
Mainframe provides state-of-the-art mainframe infrastructure on a 24x7 basis for more than 40 City agencies running nearly 200 business applications, including planning, procuring, installing, customizing and tuning the mainframe infrastructure. - CITIServ
CITIServ modernizes and optimizes the City's IT Infrastructure environment by consolidating disparate data centers, reducing the City's infrastructure footprint, and providing a unified set of shared services to a broad range of City entities.
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2. Project Management Services
DoITT's Division of Project Management Services oversees the project lifecycle from idea to implementation. Additionally, this unit coordinates inter- and intra- agency issue resolution and serves as a primary point of contact for client agencies.
- Project Management Office
The Project Management Office (PMO) manages the diverse portfolio of technology projects serving nearly every City agency. All programs, projects, and initiatives are managed within the PMO and are regularly monitored by their respective project teams and stakeholders. The PMO applies industry-recognized practices to help guide and implement these projects, and strives to decrease costs while delivering the highest-quality products for all customers. - Portfolio Management and Enterprise Architecture
Portfolio Management and Enterprise Architecture develops and implements processes to drive objective, forward-looking investment decisions resulting in an IT portfolio — including data, application, infrastructure, and networks — with more flexibility and higher business value. - Agency Relations Management Services
Agency Relations Management Services acts as the single point of contact on current and prospective IT initiatives for all customer agencies, providing guidance, assistance and advocacy on behalf of City agencies within DoITT. The unit also works to identify common IT needs across agencies to recommend methods for achieving greater efficiencies for all City IT initiatives. - Business Analysis and Design
Business Analysis and Design ensures rigorous requirements analysis, planning and definition to facilitate the design and development of a project and minimize late-stage changes. This involves understanding how an organization functions to accomplish its purposes and defines both business and end-user needs so the entity can effectively provide products and services.
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3. IT Security
The DoITT IT Security group, through its Citywide Information Security Program, ensures the overall security of the City's data and information technology assets. Security services are centrally-managed by DoITT for use by City agencies, including perimeter firewalls, intrusion detection, an industry-standard 3-Tier hosting model for Internet applications with layered security and citywide malware/spywareprotection. The Security Accreditation Process ensures that major applications are securely deployed and private data is protected.
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4. Wireless Technologies
The Wireless Technologies unit preserves and enhances the City's mission critical communications through access to reliable, resilient, and secure wireless voice and broadband data technologies. The team also provides leadership in the areas of development and implementation of long-range wireless communications strategies for the City, and supports regional interoperable communications initiatives through partnerships with local, state and federal entities.
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5. Enterprise Application Services
DoITT's Enterprise Application Services (EAS) creates technical solutions by designing, developing, and supporting applications to meet the business needs of all customers. In this capacity, the EAS team strives to identify and deploy overarching capabilities for common, citywide business functions across numerous channels using key enterprise technologies and tools.
- Application Development
Application Development oversees the solutions architectures, technical design, development, maintenance, and support of core applications and data repositories across the City. It serves as the City's internal IT consulting organization for architecting, implementing and supporting new applications and technology solutions. - Geographic Information Systems (GIS)
Geographic Information Systems (GIS) employs GIS technology to provide agencies with mapping and location-based information, as well as insight into the geographic distribution of services offered and service requests received. GIS offers a variety of services to assist agencies with implementing GIS technology, better equipping them to make informed decisions.
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6. Office of Web & New Media
The Office of Web & New Media Operations helps coordinate news and information to New Yorkers through the City's existing and emerging media channels, including Web, mobile applications and other platforms. This office also works to further DoITT's efforts to develop innovative open government, expand the use of technology to support economic development initiatives and develop new and innovative methods for deploying Web and other new media tools for outreach and citizen engagement.
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7. Office of Strategic Technology Development
The Office of Strategic Technology Development (OSTD) is responsible for driving innovation through the use of technology, working closely with the Mayor's Office to make the City’s operations and service delivery more efficient to New Yorkers. The Office also works closely with the Chief Digital Officer to advance the City’s use and presence in the area of web and social media including a new and revitalized NYC.gov.
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8. Financial Management and Administration
The Division of Financial Management and Administration encompasses the core administrative units of the agency.
- Financial Services
Financial Services' primary responsibility is to deliver accurate fiscal information regarding City IT initiatives to all appropriate stakeholders. Based on principles of accountability and customer service, the group ensures transparent, efficient and effective stewardship of DoITT's financial resources to advance the City's strategic IT agenda while fostering the use of innovative and cost-effective methods.
- Procurement/Contracts
The Office of the Agency Chief Contracting Officer (ACCO) is responsible for managing agency procurement functions and procedures to ensure that agency procurement needs, and quality of goods and services procured, are achieved in a timely manner. The ACCO's Office works closely with its oversight agencies, including the Mayor's Office of Contracts, the Office of Management and Budget, the Law Department, Small Business Services and the Comptroller's Office, and ensures consistency with the New York City Charter and the New York City Procurement Policy Board Rules.
- Human Resources
Human Resources seeks to attract, develop and support a diverse workforce within a collaborative work environment. Through professional assistance to all DoITT staff, Human Resources administers employment status, assists supervisors with hiring, maintains accurate and confidential records and ensures compliance with citywide employment and benefits policies with special attention to civil service law.
- Emergency Planning
DoITT's Emergency Planning unit develops, implements and manages the agency's emergency plans and coordinates its response to emergencies, including the documentation and execution of DoITT's emergency plans. As mandated by the Citywide Incident Management protocol, DoITT directly supports the Office of Emergency Management (OEM), the Mayor's Office and City agencies during telecommunications and cyber emergencies by assessing and restoring critical IT systems and providing technical support.
- General Services
General Services provides a clean, safe, functional and comfortable environment enabling the personnel and equipment supporting DoITT and its customers to perform efficiently and self-sufficiently. General Services develops strategic plans to meet the future space needs of the agency, accounting for both office and data center space.
- Vendor Management & Citywide Contracts
DoITT's Office of Vendor Management & Citywide Contracts develops policies and procedures for instituting vendor accountability, and ensures that the City is receiving the level of quality and value expected from the vendor community. Additionally, this office upholds the agency's efforts to research and create new enterprise contracting opportunities, leveraging the City's buying power to provide high-quality, cost-effective services for City agencies, businesses, and the public.
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9. Equal Employment Opportunity (EEO) & Diversity
The Office of EEO & Diversity is responsible for the intake, investigation and resolution of workplace disputes. The unit specializes in discrimination, harassment, hostile work environment and retaliation complaints, and works to address employee-related concerns effectively, discreetly, and professionally.
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10. General Counsel
The Office of the General Counsel's mission is to provide professional-quality legal services to all areas of DoITT on matters with legal significance for the management and operation of the agency. While providing counsel to guide sound decision-making, the Office strives to help minimize costs, reduce litigation risks, achieve favorable conditions in City contracts and franchises and ensure compliance with City, state and federal laws, as well as Mayoral and Agency directives, policies and procedures.
- Franchise Administration
Franchise Administration focuses on Public Pay Telephone (PPT), Mobile Telecom and Cable Television franchises, working to achieve the most favorable service conditions for New Yorkers and enforcing franchisee compliance with contract terms and applicable laws. This unit works to ensure both the enhancement of mobile phone and other wireless communications services and that franchises maintain the operability, cleanliness and safety of their facilities. The Franchise Administration also encourages the deployment of advanced wireless technologies and ensures that quality video and information services are available to every household throughout the five boroughs. - Telecommunications Policy & Strategy
Telecommunications Policy & Strategy coordinates the development of a long-range, integrated strategy for both the wired and wireless networks managed by DoITT. Additionally, the unit organizes the City's efforts to increase public access to broadband technologies through public computer centers, school programs, and expansion of wireless broadband access in parks. The unit also represents DoITT on contract issues with carriers and advances the agency's key carrier relationships and regulatory initiatives.
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11. Performance Management and Analysis
The Office of Performance Management and Analysis focuses on the performance of DoITT as an organization through the monitoring, development and implementation of metrics and other activities to ensure that strategic direction and agency goals are consistently being met in an effective and efficient manner. The office supports existing and emerging reporting tools and communicates DoITT's performance measures and progress through dashboards and mandated publications, including Citywide Performance Reporting and the Mayor's Management Report.
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12. ECTP/E911
The purpose of the Emergency Communications Transformation Program (ECTP) is to support and facilitate unified emergency communications services - specifically the call-taking and dispatch functions for the Police and Fire Departments - into shared facilities at two Public Safety Answering Centers (PSACs). ECTP is being led by the Mayor's Office of Emergency Communications. The two PSAC facilities will be supported by systems that will:
- Improve NYPD and FDNY interoperability
- Decrease overall 911 response time by eliminating duplication of effort
- Eliminate single points of failure within the systems
- Create a centralized focus on enhanced redundancies at a core set of 911 facilities
- Update antiquated technologies with integrated, state-of-the-art systems
- Improve agency dispatch to emergencies by ensuring the optimal mix of emergency resources
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13. Policy, Planning & Communications
The Policy, Planning & Communications (PP&C) Office is responsible for guiding DoITT's strategic direction, undertaking innovative, specialized projects and pilot programs, facilitating collaboration and partnerships across the public and private sectors and coordinating the agency's press, legislative and external affairs.
- Strategic Planning, Policy & Business Development
Strategic Planning, Policy & Business Development enhances collaboration and communication between internal stakeholders—such as City CIOs and the Department of Citywide Administrative Services (DCAS)—with the local IT community and external stakeholders, including jurisdictions regionally, nationally and globally. The unit also partners with these stakeholders to attract, retain and train a skilled IT workforce to support New York City's world-class computing environment. - Communications
Communications is divided into two sub-units:
- Intergovernmental Affairs
Intergovernmental Affairs liaises between DoITT, City Hall and other City, state and federal agencies, offices and officials; prepares agency testimony; and formulates responses to proposed and pending technology and telecommunications legislation. - Press Office
Press Office drafts speeches and remarks for the DoITT Commissioner and other executive staff members for public events; prepares agency press releases marking significant accomplishments and achievements; and coordinates and presents responses to press/media inquiries.
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