Contact Customer Service
Contact Customer Service for water and sewer billing and account information or about services including service inspections, repairs, and detailed information about your payment options.
Call Center Hours and Contact Information
Monday through Friday, 9am–6pm
Phone: (718) 595-7000
Please note from March 25–29, walk-in services will not be available at our Manhattan Borough Office. During this time, customers should go to one of the other borough office locations.
Borough Offices are open weekdays from 9am–5pm.
Bronx: 1932 Arthur Avenue, 6th Floor
Brooklyn: 250 Livingston Street, 8th Floor
Manhattan: 1250 Broadway, 8th Floor
Queens: 96-05 Horace Harding Exp., 1st Floor
Staten Island: 60 Bay Street, 6th Floor