In addition to the businesses we license, DCA regulates many other industries under the Consumer Protection Law. Each year, DCA receives thousands of consumer complaints … and secures millions of dollars to give back to consumers. We work to resolve conflicts through mediation. If mediation doesn’t work, an administrative judge can hear the case or, when necessary, DCA will pursue litigation in State Court.

Ways to file a complaint
What happens to your complaint
Mediating Your Complaint 

 File your complaint online 

OR

Mail or fax your complaint. Note: Use this option to file a complaint against a home improvement contractor.

Download the File Your Complaint form in:

English     Español     বাংলা     中文     Kreyòl Ayisyen     한국어     Русский 

Submit TWO copies of the completed form and related documents (e.g., store receipts, warranties, contracts, etc.). Do not send originals.

 By Mail:
 NYC Department of Consumer Affairs
 Consumer Services Division
 42 Broadway, 9th Floor
 New York, NY 10004

 By Fax:
 (212) 487-4482

OR

Call 311 (212-NEW-YORK outside NYC)

The call taker will tell you if the matter falls within DCA’s jurisdiction. If it does, be sure to provide your name and mailing address so that DCA can send you a complaint form. 

Download the information sheet in:

English     Español     বাংলা     中文     Kreyòl Ayisyen     한국어     Русский