Browsing 311 Online
There are multiple ways to find what you are looking for. You can browse all services, filter services by population or service type, or navigate the Site Map.

Using 311 Online Search
Having trouble finding what you need? Give search a try. 311 Online offers basic keyword search as well as advanced search.

Search Tips

Capitalization
Searches for Voter, voter, and vOtEr will all return the same results.

Using AND in Searches
Searching for voter registration will return results for both voter and registration. You do not have to include the word AND in the search.

Searching for a Phrase
If you want to find results with an exact phrase, place quotation marks around the search terms. Searching for "voter registration" will search for those exact words in that exact order.

Expanding a Search
If you want to expand a search, use the word OR. Searching voter OR registration will return results with voter or registration.

Excluding a Search Term
If you want to exclude a search term, use the word NOT in front of the excluded term. Searching for voter NOT registration will return results with voter and without registration.

Accessibility
311 strives to provide better accessibility. Although 311 Online is only available in English, assistance in over 170 languages is available by calling 311.

311 Online also provides accessibility features such as printer friendly pages and text sizing.

Feedback
311 is always looking for feedback to improve the services it offers. If you would like to leave feedback about your 311 Online experience, please take a moment to complete a feedback form.
311 Online Feedback Form

Calling 311
If you need to speak to someone at 311, please call 311 for further assistance.
In any borough of New York City, call 311.
Outside New York City, call (212) NEW-YORK / (212) 639-9675.
The TTY Number is (212) 504-4115.
As always, call 911 for emergencies.
About 311

Key 311 Terms Service Request 311 Service Requests are complaints, problems and cases that can be submitted online or by dialing 311. Service Requests are sent to the appropriate agencies to action after the requests have been submitted. Find Frequently Asked Questions about creating Service Requests Check Service Request Status 311 Online allows you to check the status of existing Service Requests. It may take up to 24 hours for new Service Requests to be available and for updates to be reflected. Service Request data is available for 365 days from the date you submitted the request. Check the Status of a Service Request Health and Human Services Online Directory 311's Online Provider Directory helps connect you to community based organizations that provide Health and Human Services in New York City. Use the Directory to search for information by ZIP code, borough, service category, or organization name. Go to the Health and Human Services Online Directory