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311 is New York City's main source of government information and non-emergency services. Whether you're a resident, business owner, or visitor, help is just a click, text, or call away.
Connect with Us
- Visit us at 311 Online.
- Text us at 311NYC (311692).
- Call us at 311 or (212) NEW-YORK (212-639-9675) from outside New York City.
- Skype us at NYC311.
- Contact us using a TTY or Text Telephone at (212) 504-4115.
- Follow us on Twitter.
- Read our blog The 311.
- Download our iPhone app.
Our Mission
311's mission is to provide the public with quick, easy access to all New York City government services and information while maintaining the highest possible level of customer service.
We help agencies improve service delivery by allowing them to focus on their core missions and manage their workload efficiently.
We also provide insight into ways to improve City government through accurate, consistent measurement and analysis of service delivery Citywide.
Accessibility
We work to make government services more accessible to non-English speakers. 311 Online is available in over 50 languages. Select the language you need from the dropdown at the top right of this page. If your language is not available here, you can get help in over 170 languages by calling 311.
Our Data
Sharing our data supports transparency and accountability. In adherence to Local Law 47 of 2005, the Department of Information Technology and Telecommunications (DoITT) issues monthly reports to the City Council, the Public Advocate, Community Boards, and the public about data collected by 311.
Help
For tips on using 311 Online, information about 311 Service Requests, and more, visit our Help page.
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